![]() If the parameters are set correctly go to next step. You may also need to refer to the operator/users manual for your oscilloscope to determine how to set these parameters. Have the communications parameters been set properly on your oscilloscope? If you’re not sure see the section Communications Parameters.Is your cable a Null-Modem style RS-232 cable? If you are not sure, read the section RS-232 Cable Issues.We will begin by verifying that your cable, the PC COM port, and the oscilloscope COM port are working correctly. ![]() If you encounter problems at any of the steps below, contact technical support with information on the kind of error that is occurring, and the step in the guide that it is occurring. You may also be having issues communicating with OpenChoice. We will review the steps necessary to verify the hardware and software components and ultimately to get WaveStar running. One of the most common complaints is “I’m getting an error message from the WaveStar program’s Instrument Manager Service that states “Device Running” and “Attached Hardware not Responding”. ![]() If you’re having communications problems between your PC and Oscilloscope this document provides the steps to help you get the communications running successfully. ![]() The following is a trouble shooting guide which goes through the possible issues and how to fix them.
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